Thanks for the great support @geteero. Your agent, William, helped diagnose a problem, and now I'm empowered to fix it. One of my generation one units is dying, but I'll be replacing it with a shiny new generation two and a beacon.
Glad to hear William was able to get you taken care of, Jonathan! Please let us know if you need any help once those new units arrive and we'd be happy to assist in any way possible. Thanks so much for reaching out with your kind words, and have a great one!